Client Fees & Cancellation Policy

Policy Statement

This policy outlines our fees for types of services offered, how we charge for non-direct services and our cancellation policy.

A copy of this policy will be provided at intake and the provision of services will be subject to client agreement to our Fees and Cancellation Policy.

Fees

Please see Fees for current session fees.

Fees for supplementary or non-standard consultations will be advised at the time of booking an appointment.

All fees are GST-inclusive (where applicable).

Private health insurance rebates may be available. You will need to contact your Private Health Insurer to discuss further.

For Australian clients only, Medicare rebates may be available.  You must provide your bank account details to Medicare to enable electronic claims.  Medicare does not cover cancellation fees.  For further information visit the Medicare Website.

Our fees may change from time to time at the absolute discretion of Sherwood Holistic Psychology. Where a fee is changed, this Fee and Cancellation Policy will be updated to reflect the change.

Existing clients will be provided with one month’s notice of the change in fee.  Where a client has provided credit card details for payments to be made, clients will be asked to resubmit a credit card deduction authority form to authorise the increased fee.

Cancellation Policy

Where a client provides a short-notice cancellation or does not attend a scheduled appointment, we reserve the right to charge a cancellation fee.

Notice is to be given via email.

Our cancellation policy is as follows:

  • More than 48 hours’ notice before the agreed appointment - Cancellation Fee will not be charged

  • Less than 48 hours’ notice before the agreed appointment - 50% of the session fee will be charged

  • Less than 24 hours’ notice before the agreed appointment - 100% of the session fee will be charged

  • Non-attendance without notice - 100% of the session fee will be charged

  • Extenuating circumstances - At the discretion of the practice

Where a client provides reasonable notice of a cancellation, the appointment will be rescheduled to a time suitable to both parties.  Where a client has an unusual number of cancellations, we will seek to understand why this may be occurring and whether alternate arrangements need to be made to better provide for attendance.

Where we must cancel an agreed appointment, we will provide reasonable notice (where possible) and the appointment will be rescheduled to a time suitable to both parties.

Non-Direct Services

Preparation of Reports

Progress reports to referring general practitioners will not incur a fee.

Where a client requests a comprehensive report, a fee equivalent to our hourly subsequent consultation professional fee, pro-rated on a 15-minute basis, will be charged.  Fees will be discussed prior to preparing the report.

Invoicing & Payment

The practice of Sherwood Holistic Psychology only accepts credit cards as a method of payment.  A valid credit card, and authorisation for payment, must be provided upon intake.

Clients will be billed on a weekly basis, with payment processed at the time of billing.